Refund policy

We have a 14-day return policy, applicable for orders made directly from our webstore.

Should you require a return, you must submit your request to us via akiomakes@gmail.com within 16 days from the time the parcel has been dispatched (Singapore orders) or within 20 days from the time the parcel has been dispatched (international orders).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will also need the proof of purchase. 

We strongly urge customers to fulfil the returns request within the stipulated time frame to ensure validity. No extensions will be allowed due to system limitations.

Returns are only accepted after we have approved the request. Please note that customers will bear the cost of the return and a valid tracking number must be provided.

We reserve the rights to reject any returns should the above conditions not be fulfilled. You will be responsible to arrange for your own delivery service to retrieve the items back.

Damages and Issues
Once you receive your order, please check it for defects and if there are any issues (such as you receiving a damaged, defective or wrong item), please contact us immediately so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will also need the proof of purchase. 

Please note that customers will bear the cost of the return and a valid tracking number must be provided.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

We reserve the rights to reject any returns should the above conditions not be fulfilled. You will be responsible to arrange for your own delivery service to retrieve the items back.